How to Implement Effective Customer Satisfaction and Customer Retention Strategies for your Company

customer-retention-strategies-model

When it comes to growing their startups, many entrepreneurs are so focused on gaining new clients and customers that they fail to effectively address the need to retain those they already have. According to Marketing Metrics, the probability of selling to an existing customer is 60-70%. The probability of selling to a new prospect is […]

Retail Business Kit For Dummies

Retail Business Kit For Dummies Whether you’re a novice or a seasoned retail entrepreneur, Retail Business Kit For Dummies shows you how to start and run your business in today’s retail marketplace—from your original dream and the day-to-day operation to establishing a connection with customers and increasing your sales, both on the Web and at […]

Are Customers Working Too Hard To Do Business With You?

Companies can no longer get away with being hard to do business with. If your business has inconvenient hours, long wait times, unaccommodating payment methods, low inventory, complex ordering procedures and outdated contact information, and when their employees are unresponsive to phone calls, unwilling to admit mistakes and unfriendly toward inexperienced customers, the accumulated friction […]

People on the Move in the Social Business Industry, Oct 8, 2012

Find out who’s investing in social business by tracking who got hired, the savvy will examine role, industry, title to find interpret growth in our space. Both the submissions on this job announcement board, as well as available social media positions at corporations continue to pour in. In this continued digest of job changes, I like […]

Deputy Prime Minister announces shared parental leave from innovative Putney based business

Third Door (Workhub & Nursery) was chosen as the venue to announce flexible parental leave and extending the right to request flexible working to everyone. 14 Nov – The Cabinet Press Office chose innovative Putney based business, Third Door (Workhub & Nursery) as the venue to unveil Deputy Prime Minister’s keynote speech on flexible parental […]

Ventrica appointed to support £5 million launch of new private health screening business

Southend, UK, 14th November 2012 – Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by Bluecrest Health Screening to manage telephone enquiries for its private health screening service. Bluecrest Health Screening is being supported by a £5million marketing campaign and provides services throughout the UK. Managing Director of […]

One easy way to differentiate your e-commerce business.

You’ve heard of Black Friday… the mayhem-loving bargain hunter’s favorite day of the year. Well today’s “Cyber Monday.” The online equivalent. The Wall Street Journal predicts there will be ninety six million online shoppers today. That’s almost one-third of America’s population Googling for bargains. And there are probably nine million shopping sites to choose from. […]

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